Privacy Policy

**Privacy Policy for Maison D'Etre Property Management - Estate Agents & Property Management Website** Effective Date: January 2025 At Maison D'Etre Property Management, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in compliance with the UK General Data Protection Regulation (UK GDPR). **1. Introduction** This Privacy Policy applies to personal data collected through our website www.mymaisondetre.co.uk (the "Website"), our services, and in connection with our estate agent and property management activities. By using our Website and services, you agree to the practices outlined in this policy. **2. Data Controller** Maison D'Etre Property Management is the data controller of your personal data. If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise your data protection rights, please contact us using the details below: Maison D'Etre Property Management 124 City Road, London, EC1V 2NX Email: info@mymaisondetre.co.uk **3. Personal Data We Collect** We may collect and process the following types of personal data: - **Personal Identification Information**: Name, email address, phone number, date of birth. - **Property Information**: Details of properties, such as address, type, size, and price. - **Transaction Information**: Information about property transactions, offers, purchases, and leases. - **Communication Data**: Records of your communication with us, including emails, phone calls, and messages. - **Payment Information**: Payment details and billing information if relevant to the services you use. - **Technical Data**: IP address, browser type, operating system, referring URLs, and other website usage data. **4. How We Collect Your Data** We collect personal data through: - **Direct Interactions**: When you contact us through the Website (via forms or email), call us, register for an account, or request a service. - **Automated Technologies**: We may collect technical data using cookies, web beacons, and other tracking technologies when you visit our Website. For more information on how we use cookies, please refer to our [Cookie Policy]. - **Third-Party Sources**: We may receive data about you from third-party partners, such as property listing platforms, advertising services, or other business partners. **5. Purpose of Processing Your Data** We use the personal data we collect for the following purposes: - To provide and manage our estate agent and property management services, including the listing, buying, selling, leasing, or renting of properties. - To process payments and transactions related to property services. - To communicate with you, respond to your inquiries, and send marketing information if you have opted-in. - To maintain the security of our Website and services and ensure compliance with legal obligations. - To personalize and improve your experience with us. **6. Legal Basis for Processing Your Data** We process your personal data based on the following legal grounds: - **Consent**: Where you have given explicit consent for us to process your data (e.g., when subscribing to our newsletters or marketing). - **Contractual Necessity**: When processing is necessary for the performance of a contract (e.g., providing property services). - **Legal Obligation**: When we are required to process your data to comply with legal obligations (e.g., record-keeping for tax purposes). - **Legitimate Interests**: Where we have a legitimate interest in processing your data, provided your interests and fundamental rights do not override those interests. **7. Sharing Your Data** We may share your personal data with: - **Service Providers**: Third-party service providers who help us operate our Website, conduct transactions, or provide services (e.g., payment processors, IT support, hosting providers). - **Property Partners**: Agents, contractors, or other businesses involved in property transactions or management. - **Legal and Regulatory Authorities**: In cases where we are legally obligated to do so (e.g., in response to a court order or government investigation). - **Business Transfers**: In the event of a sale, merger, or acquisition of our business, your personal data may be transferred to the new owner, subject to the terms of this Privacy Policy. We do not sell or rent your personal data to third parties for marketing purposes without your explicit consent. **8. Data Retention** We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. After that period, we will securely delete or anonymize your data. **9. Your Data Protection Rights** Under the UK GDPR, you have the following rights regarding your personal data: - **Right to Access**: You have the right to request copies of your personal data. - **Right to Rectification**: You have the right to request correction of any inaccurate or incomplete data. - **Right to Erasure**: You have the right to request the deletion of your personal data in certain circumstances. - **Right to Restrict Processing**: You have the right to request the restriction of processing your personal data. - **Right to Data Portability**: You have the right to request the transfer of your data to another organization or to you. - **Right to Object**: You have the right to object to the processing of your personal data in certain situations (e.g., direct marketing). If you wish to exercise any of these rights, please contact us using the details above. **10. Security of Your Data** We take the security of your personal data seriously and use appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. **11. International Transfers** If we transfer your personal data outside the UK, we will ensure that appropriate safeguards are in place to protect your data in accordance with the UK GDPR. **12. Changes to This Privacy Policy** We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." Please review this Privacy Policy periodically to stay informed about how we are protecting your data. **13. Contact Us** If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at: Maison D'Etre Property Management 124 City Road, London, EC1V 2NX Email: info@mymaisondetre.co.uk You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe that we have not complied with data protection laws.